Refund policy
At Bullboxer, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the items within 30 days of receiving them for a full refund or exchange, subject to the following conditions:
Eligibility for Returns
- Condition: Items must be in their original condition, unworn, and unaltered. All tags and packaging should be intact.
- Receipt: Please include your original receipt or proof of purchase with the return.
- Non-returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return.
Return Process
- Notify Us: Please contact our customer service team at [customer service email/phone number] to initiate the return process. Include your order number and the reason for the return.
- Shipping: You will be responsible for the shipping costs associated with returning the items unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over [specify amount], as we cannot guarantee that we will receive your returned item.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within [specify number of days, e.g., 7-14 business days].
- Exchanges: If you prefer to exchange an item for a different size or style, please indicate this in your return request, and we will do our best to accommodate your preference.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, please reach out to our customer service team at support@bullboxer.com