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General Terms and Conditions and Customer Information

A. General Terms and Conditions

1. Contractual Partner

The contractual partner for all contracts concluded via our online shop is:

Doemesweg 10
6004 RN Weert
The Netherlands.

Contact: T: +31 (0)495-543959

Email: bullboxer@henkelman.nl

Customer Service and Complaint Management
For questions or complaints, please contact our customer service at +31 (0)495-543959:
Monday – Thursday 08:00–16:00
Friday 08:00–15:00

2. Scope of Application, Definitions

2.1. The following General Terms and Conditions (GTC) apply to all contracts concluded between a consumer or an entrepreneur and us regarding the product offers presented in our online shop.
2.2. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession. An entrepreneur is any natural or legal person or legally capable partnership who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

3. Formation of Contract (Purchase Contracts)

3.1. The product offerings in our online shop constitute a binding offer to purchase goods from us.
3.2. You accept our contract offer for the items in your shopping cart by clicking on the “Buy Now” button at the end of the order process. Upon submitting this declaration, the purchase contract is formed.
3.3. You will promptly receive an order confirmation via email containing your order details, which you can print and archive.
3.4. If you do not wish to use the online shop ordering function, you may alternatively submit an offer to enter into a purchase contract by email, online contact form, fax, post, or telephone.
In this case, we are entitled to accept your offer within 5 days. The period begins upon submission of your offer and ends at the close of the 5th day following the submission.
We accept your offer either by sending a contract or shipping confirmation (e.g., via email), by requesting payment, by debiting your account (in case of direct debit), or by delivering the goods to your specified address. The contract is concluded as soon as the first of these events occurs within the acceptance period.
If we do not accept your offer within the specified period, this is considered a rejection. In this case, no contract is formed, and you are no longer bound to your offer.

4. Prices, Shipping Costs

4.1. All prices listed in the online shop are total prices and include all price components, including applicable statutory VAT.
4.2. Packaging and shipping costs are charged separately unless the product is marked as free shipping. The amount of shipping costs is based on the prices specified in the online shop.

5. Payment Options

We offer the following payment methods in our online shop:

> Klarna Payment Services

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payments are made directly to Klarna:

Klarna Invoice
You can pay your invoice directly to Klarna within 30 days of shipment. Invoice terms are available here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0

Klarna Installments (installment plan)
With Klarna’s financing service, you can pay flexibly in monthly installments of at least 1/24 of the total amount (minimum €6.95). Installments are due at the end of the month after Klarna sends a monthly invoice. More information and terms:
https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Klarna Sofort (Instant Bank Transfer)
You pay securely and conveniently using your online banking login (PIN/TAN) without registration.

Klarna Pay Now (Direct Debit)
This requires participation in your bank’s online banking with PIN/TAN. Payment is executed in real time after contract conclusion.

> PayPal

Payments via PayPal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg, according to PayPal’s terms of use:
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full/

(or privacy terms for customers without a PayPal account)

> Credit Card

We accept MasterCard, Visa, and American Express. Enter your card details in the appropriate fields and confirm the payment.

> Redemption of Promotional Coupons

Details about validity, conditions, limitations (e.g., minimum order value), and non-cash redemption are included as in the original text.

6. Delivery Areas and Delivery Times

6.1. Delivery is carried out by our shipping service provider exclusively within Germany.
6.2. For prepayment, the delivery period begins on the day following your payment instruction. If no prepayment is agreed, the period begins the day after contract conclusion. If the period ends on a Saturday, Sunday, or public holiday at the delivery location, the next business day applies.

7. Retention of Title

The goods remain our property until full payment has been received.

8. Statutory Right of Withdrawal

The statutory right of withdrawal applies exclusively to consumers within the EU member states.

9. Statutory Liability for Defects

Statutory warranty rights apply to all products purchased from us.

10. Returns and Complaint Handling

If issues arise with a return, we may request a legally binding declaration. Processing begins only after receipt of this declaration.

11. Extended 30-Day Return Policy

In addition to the statutory withdrawal right, we grant a voluntary 30-day return policy upon receipt of the goods, provided they are unused, undamaged, complete, and with labels attached.

12. Credit Notes

Credit notes must be redeemed within six months and can only be used for goods or services, not paid out in cash.

13. Applicable Law, Place of Jurisdiction

Details translated according to the German legal meaning (as above).

B. Customer Information

1. Technical Steps Leading to Contract Conclusion

Clear description of each step in the online order process as in the original text.

2. Storage and Accessibility of Contract Text

Contract text is not stored in the customer account unless the customer registers.

3. Identifying and Correcting Input Errors

Explanation of on-screen review and correction before contract submission.

4. Contract Language

Contracts are concluded exclusively in German.

5. Information on Dispute Resolution

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

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Terms & Conditions

General Terms and Conditions and Customer Information

A. General Terms and Conditions

B. Customer Information